Install the Cyclone app
This policy applies to entry fees paid on https://cwc.cyclone.org.in for events organised by Cyclone Cycling Club.
1. Cancellation by participant
You may cancel your registration up to 7 days before the event start date by emailing cyclonetcc@gmail.com with your registered email and Razorpay payment ID. The full ticket price is refunded. Cancellations after that, or once the event has started, are not refundable.
2. Cancellation or postponement by the organisers
If we cancel an event, you receive a full refund. If an event is postponed, your registration moves to the new dates; if you cannot take part on the new dates, you may request a full refund within 7 days of the announcement.
3. Duplicate or failed payments
If you were charged more than once for the same registration, or money was deducted but your registration was not confirmed, email us with the payment ID and we will refund the extra amount in full.
4. Ticket changes
Before the event starts you may upgrade your ticket (for example Individual to Team + Individual) by paying the difference. Downgrades are not refunded.
5. Non-refundable cases
No refund for no-shows, not recording activities, disqualification for breaking event rules, or not connecting Strava.
6. Refund timeline
Approved refunds are initiated within 7 working days through Razorpay to the original payment method. Banks usually credit the amount within a further 5–7 working days.
7. How to request
Email cyclonetcc@gmail.com with your name, registered email, event name and Razorpay payment ID.